TERMS & CONDITIONS OF SERVICE

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All work by MACPRO MANUFACTURING PROJECTS (Pty) Ltd. is subject to manufacturing terms & conditions.

 

MACPRO hereby guarantee all workmanship and quality.

MACPRO is associated with several specialist subcontractors that we have accredited over several years. Joint projects are governed by MACPRO. MACPRO Customers are to be fully involved by notification and written acceptance in MAJOR RISK tasks.

All work is subject to formal negotiations, Quotation, written approval of manufacturing drawings and company commitments to be supported by a company purchase order.

MACPRO MANUFACTURING PROJECTS (Pty Lt) strictly complies with the Companies Act of South-Africa.

Credit applications are subject to these terms & conditions as well as strict 30-day payment terms, as stated above.

 

GENERAL SERVICE TERMS & CONDITIONS

1. All rates quoted are inclusive of 15% VAT.

2. Rates are based on the cost of material and tooling, item dimensions (therefore drawing specific), setup and machining cost and labor cost.

3. The Customer retains final responsibility to ensure that drawing specifications are correct at the time of quoting as to ensure that correct rates are quoted.

4. Quotes are valid for 10 workdays unless otherwise specified.

5. Only written Quotes with reference number are a valid means of quoting.

6. On acceptance of a quote the Customer must send a signed copy of the quote back to MACPRO and ensure a 50% deposit of the total amount or a customer company purchase order is received to confirm the placement of the order.

7. Delivery dates are negotiated with the quote, delivery dates are subject to the availability and preparation of material, the availability and supply of tooling as well as the availability of our machines and workload on the floor. Even though MACPRO endeavor to accommodate our customers as far as possible the Customer cannot expect to re-negotiate earlier delivery after the placement of the order.

8. Due to the price variation and availability of material, tooling price changes, and or unforeseen price hikes the Customers should be aware that rates are subject to increase before committing to the next order. In such cases new rates will be re-submitted with a quote.

9. Any change in design must be negotiated with management and is subject to a change in service fee.

10. Discounts can only be negotiated with senior management.

11. Reduced rates or discounts are strictly subject to payment of the full quoted rate in advance before commencement of work.

12. Discounted rates will be revised to standard rates, should the payment terms not be adhered to.

13. Work cannot commence until the deposit, or the company purchase order is received.

14. The full cost of the order is payable in advance before delivery or collection, unless otherwise specified in writing.

15. Tax invoices are payable upon receipt, unless otherwise specified in writing.

16. After acceptance of a quote and the completion of the work the Customer cannot re-negotiate the agreed rate as per original quote and order placed.

17. Internet transfers are the only valid methods of payment. Cheques and cash are not accepted.

18. When making a deposit please email the proof of payment with the quote/invoice number as reference.

19. The Customer retains personal liability for the account, until all amounts outstanding is settled.

20. PROCESSING & PAYMENT TERMS for Customers on 30-day accounts:  The customer shall supply a valid Purchase order to confirm acceptance of a quote. Work shall only commence upon receipt of such a Purchase order. Payment terms are strictly 30 DAYS at Month END following the month of supply. Any invoices with amounts greater than R100,000.00 must be confirmed with a 60% deposit in advance, unless otherwise specified or agreed in writing. Should the customer be in violation of the 30 DAYS payment terms – the customer’s credit account, will be automatically reverted to a C.O.D account without prior notice.

21. Completed orders will not be re-leased should any amounts be outstanding or overdue.

22. The Customer must sign his tax invoice upon receipt or delivery of the order.

23. An order can be cancelled free of charge should the Customer give written notice and only if the material was not ordered and only if work has not yet commenced.

24. Should the Customer wish to cancel an order after material has been ordered and the commencement of work, the Customer is liable to pay a cancellation fee or forfeit the deposit paid.

25. The maximum refund value under any circumstances is 80% of the charge. Refunds will only be made after payment has been finally cleared by the bank. This process can take in-excess of 30 days.

26. MACPRO MANUFACTURING PROJECTS (Pty) Ltd. cannot be held liable if any of the following events or conditions prevents us from fulfilling our obligation to Customers. Unanticipated interruption to the electricity or water/sewage to or from the property. Industrial action, civil up rising or criminal activity. Fire, frost, flooding, subsidence, or any other force majeure event. MACPRO undertakes to take all reasonable steps to minimize disruption to Customers under these conditions.

 

Should you have any additional queries please feel free to contact us.

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